🚀

Recently we made some changes to how emails were sent, to help improve deliverability and client experience. However, we went too far 👀

So, we made a change based on your feedback 💪

Residents must be IMPORTED and ACTIVE to receive emails. We are removing the criteria that a resident status must be LIVE. This means you can communicate to all residents even those not using the mobile app

To check who will receive an email, you can visit the Residents ↪ Users page, and look at the Active tab

📦 Deliveries is here! Now your concierge can notify residents of packages they receive, track outstanding collections and even print off paper delivery notices. Enjoy 📨

👫 Visit log has been re-designed and includes several nice features.

• Quickly check in visitors
• Record their reason for visiting
• Easy to see who is in the building with built in sorting
• Check out in a click
• Import CSV visit logs coming soon

We hope you check it out ✅

It’s here 😱

Community/portfolio managers are now coming across from your partner platform and will show against the community 🏢

You will also see the on the user management page 👥

And there is a filter on the dashboard ✅

This has also enabled the notifications to primary community manager for workflows 📧

The emails which the primary community manager will receive are:

• When there is a new request from a resident or admin for one of their communities

• When there is a new comment from an admin or resident
• When another admin changes the status of a request

We have made several changes to the resident user table based on YOUR feedback 🙌 🚀

• Renamed status column to be super clear 📱
• Added user type filter 🎉
• Added user type column 😱
• Renamed IMPORTED label to Not invited for clarity 😉

📋 workflow templates can now be exported and imported into your accounts! Will definitely assist with collaborating on templates to ensure the best client experience and mitigating risks 💪

You asked, and we have delivered contractor follow-ups from resvu’s job management module 🙇‍♂

Drag files or emails directly from Outlook into the workflow or job activity log - your workflow more efficient ✅

As we continue to deliver the re-designed mobile app this release we provide the documents module on the homepage 🎉